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RCR Infrastructure Call Centre

The RCR Infrastructure Hub is focused on delivering a tailored call centre solution of the highest calibre, assuring optimum performance and compliance of service delivery standards.

Key to our service offering is our commitment to Service Levels – managing your inbound/outbound calls quickly and efficiently with the support of our web enabled technology.

The RCR Infrastructure Hub operates 24/7, 365 days a year. Our consultants are customer focused, highly skilled and specially trained to deal with all service requests.

Inbound/Outbound Service Requirements

The RCR Infrastructure Hub understands the requirements of a national call centre and can assist with the overall management of the following enquiries.

INBOUND OUTBOUND

Manage service requests

Sales enquiries

Product/service information

Scheduled / reactive

Maintenance requests

Accounts payable / recievable enquiries

Reception

Campaign performance tracking

Business administration report

Sales acquisition

Sales retention

Surveys

Business administration support (verification database)

Debt recovery

Customer loyalty program