RCR Infrastructure Call Centre
The RCR Infrastructure Hub is focused on delivering a tailored call centre solution of the highest calibre, assuring optimum performance and compliance of service delivery standards.
Key to our service offering is our commitment to Service Levels – managing your inbound/outbound calls quickly and efficiently with the support of our web enabled technology.
The RCR Infrastructure Hub operates 24/7, 365 days a year. Our consultants are customer focused, highly skilled and specially trained to deal with all service requests.
Inbound/Outbound Service Requirements
The RCR Infrastructure Hub understands the requirements of a national call centre and can assist with the overall management of the following enquiries.
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OUTBOUND |
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Manage service requests
Sales enquiries
Product/service information
Scheduled / reactive
Maintenance requests
Accounts payable / recievable enquiries
Reception
Campaign performance tracking
Business administration report
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Sales acquisition
Sales retention
Surveys
Business administration support (verification database)
Debt recovery
Customer loyalty program
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