Service branches throughout the southern states have been inundated
with calls and letters of praise from customers for their quick response
to service calls during heatwave conditions. Technicians arrived to a
standing ovation when they rushed to one customer site in Adelaide.
With the recent heatwaves in Victoria and South Australia where for
more than 10 days straight the mercury hit 40°C plus, the performance of
the technicians and staff across both states was more than
outstanding.
In SA, the highest day temperature hit 47°C in the shade, which
translates to around 60°C to 70°C on a roof!
“All the technical team pitched in, with Account Managers and the
Regional Manager attending calls, and office staff working overtime to
make sure we delivered the service to the customers,” explained Paul
Reynolds, Haden Regional Manager, SA & Northern Territory.
“All technicians made themselves available and assisted those
rostered on after hours calls, with most averaging 60 hours for the week
and some even more!”
Techs in SA arrived at a customer site to a standing ovation while a
customer in Gippsland wrote a glowing account of the extraordinary
efforts that Haden went to in order to ensure operations continued
at the local power plant.
From the floods in Queensland to the heatwave conditions and
devastating fires in Victoria, Haden staff around the country have been
displaying an extraordinary level of customer commitment over this peak
period.
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Contact
Richard Nicholson
Divisional Sales Manager
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Haden Engineering Pty Limited
Int: 61 417 231 551
Aus: 0417 231 551
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